Refund Policy.

Last updated: 4/25/2026

Every piece we sell is handmade and one-of-a-kind. All sales are final.

The One Exception

If a piece arrives damaged from shipping, we'll make it right.

To report a damaged shipment:

1. Email orders@tackyturquoise.com within 48 hours of delivery
2. Include your order number (e.g., TC-1234)
3. Include clear photos of the damaged piece and the packaging

We'll review the claim and respond within 2 business days. Damaged pieces must be returned to us before any refund is issued. We'll provide return shipping instructions when we approve the claim.

Once we receive the returned piece, we'll process your refund to the original payment method within 5 business days. Depending on your bank, the refund may take an additional 5–10 business days to appear on your statement.

What Counts as Shipping Damage

• The piece arrived broken, cracked, or with stones missing
• The packaging shows clear damage from the shipping process

Normal variations in handmade jewelry — slight differences in stone color, bead size, or finish — are not damage. Each piece is unique and the photos on the product page represent the actual piece you'll receive.

What We Don't Cover

• Damage from wear after delivery
• Pieces lost or damaged after delivery has been confirmed
• Returns for any reason other than shipping damage
• Pieces shipped to the wrong address because of incorrect information at checkout (always double-check your shipping address before placing an order)

Lost Packages

If your tracking shows the package was delivered but you didn't receive it, contact USPS first to file a claim. We're happy to help where we can, but once USPS marks a package as delivered, the package is in their and your custody, not ours.

Order Cancellations

You can request to cancel an order before it ships by emailing orders@tackyturquoise.com with your order number. If we haven't already purchased the shipping label, we can usually accommodate the cancellation and issue a full refund. Once a label has been purchased, the order is in motion and we generally can't cancel it.

Contact

For damaged-shipment claims or any questions: orders@tackyturquoise.com.

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Apex Quality Analytics LLC DBA Tacky Turquoise
Olathe, Colorado